Returns, Exchanges, and Warranty Information

Returns and Exchanges

Policy

Our hope is that you are always 100% satisfied with your Cooluli purchase. However, in the event there is an issue, your product may be returned or exchanged provided it is still in new and unused condition, with the original packaging and all included components (e.g. accessories, manual, attached tags/stickers, cords, shelves, etc.) and returned or exchanged within 45 days of purchase.

Any product that is returned with any missing components or damage to the original packaging may be subject to a 15% restocking fee.

Return Shipping

Customers are responsible for all return shipping costs.

Two options are available for returning your product.

  1. You pay for return shipping (through UPS, USPS or FedEx) - and Cooluli will then credit you 100% of your original purchase amount. *
  2. We will provide you with a prepaid shipping label – and deduct the cost from the credited amount. *
    *Assuming the product is in compliance with the return eligibility requirements.

Missing Components

If your product is received missing any of the included components contact us at info@cooluli.com and arrangements will be made to provide them once proof of purchase is verified.

A PDF copy of the product manual may be requested by contacting us at info@cooluli.com.

Process

For the fastest service and response, please select the Help widget in the bottom, right-hand corner of the page or email us at info@cooluli.com and one of our agents will assist you.

Warranty

Cooluli products are covered for 1 year from the date of purchase under our 100% Hassle-Free warranty replacement policy.

If your Cooluli product fails within 1 year from the date of purchase due to any manufacturer defects or workmanship issues, we will:

  1. Replace it, free of charge and at no cost to you
  2. Assist with the return of the failed product, if needed

Policy Exclusions

Coverage excludes products:

  • That we determine, in our sole discretion, to be free of any material or workmanship defects or flaws
  • Evidencing excessive wear, misuse or alteration
  • That show signs of
    • Improper care or storage
    • Altering or customization
  • Purchased second hand, or from an unauthorized seller
  • Outside of the covered warranty period

For the fastest service and response, please select the Help widget in the bottom, right-hand corner of the page or email us at info@cooluli.com and one of our agents will assist you.